Buying a streaming service you have never tried should not be a gamble. That is why every first order of a Nexomir IPTV plan comes with a 7-day money-back guarantee.
What is covered
If channels will not play on your device because of a technical problem and our support team cannot solve it with you, you receive the full price back. The seven days count from the moment your login details are delivered.
What we try first
- Checking that the server, username and password (or the MAG portal and MAC address) were entered exactly as sent.
- Updating the player app or the box firmware.
- Testing the connection: a router restart, a wired cable or a 5 GHz Wi-Fi band.
In most cases one of these fixes it within minutes.
How to request a refund
- Message us on WhatsApp or email [email protected] within seven days.
- Include the email or phone number used for the order and the device that will not play.
- After confirmation the refund goes back to the original card or wallet; your bank decides how fast it appears (usually 5–10 business days).
When the guarantee does not apply
Requests made after day seven when the service works normally, change-of-mind requests after heavy use, and accounts suspended because login details were shared outside the household.
Last updated: November 8, 2026