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Contact the Nexomir IPTV Help Desk

Questions before ordering, help with a MAG box or an app, a billing question: a real person on our team answers, in English, every day.

By Jean-Marc Vallet · Updated

  • WhatsApp: minutes
  • Email: same business day

WhatsApp chat

The quickest route for orders and setup. Send screenshots or photos of error messages, and we will reply with exact steps.

Open WhatsApp chat

Email

Better for longer questions or anything you want in writing.

[email protected]

When we answer

Around the clock, 24/7, in every US time zone. WhatsApp gets the quickest reply; emails are answered within one business day.

Send us a message

Fill in the form and we will reply by email. Mention your device so we can give you the right steps straight away.

Faster help

Get an Answer on the First Reply

Including these details saves a round of questions.

Device and app

For example "Fire TV Stick 4K with TiviMate" or "MAG 524". For a MAG box, add the MAC address.

A photo of the error

A quick phone picture of the screen tells us more than a long description.

Your speed test

Run it on the device itself at the time the problem happens.